Brand New and Factory Shrink Wrapped / Sealed. This set is DVD on Demand / DVD-R. These discs are expected to play in DVD Video "play-only" devices, and may not play in other DVD devices, including recorders and PC drives. We are always here to help. There is no reason when doing business with us to have to open a case.Although, there may be an issue (sometimes it's out of our hands), we will do whatever we can within reasonable demands, to make you, our customer, happy!